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Recover missed revenue
Portai answers every call so guests book with you instead of the restaurant down the street.
Phone reservations, solved
Answer every call. Book in under 30 seconds.
Portai answers your phone 24/7, checks availability, applies house rules, and sends SMS confirmations—no missed calls, no hold music.
Capabilities
What Portai handles for you
Portai behaves like a trained host on the phone: it picks up, routes intent, follows your playbook, and keeps your team focused on the guests in front of them.
24/7
Answers 24/7
Covers peak, off-hours, and holidays with the same tone and script every time.
✓
Policy-aware bookings
Respects your rules for party sizes, pacing, turn times, patio, and same-day cutoffs.
👤
Manager handoff when needed
Escalates edge cases and VIPs to a real person instead of guessing or saying no.
💬
SMS confirmations & updates
Texts guests their reservation details and lets them reply if plans change.
📊
Simple call analytics
See answered calls, bookings, waitlists, and average handling time at a glance.
Flow
From call to confirmed table — in 3 steps
Portai acts like a trained host: it answers calls, routes intent, and follows your reservation playbook with a clean path to a real manager when needed.
1
Guest calls your main number
Portai picks up instantly with a natural, restaurant-branded greeting—no hold music, no phone tree.
2
Portai understands intent & collects details
It recognizes bookings, waitlists, and FAQs, then gathers name, party size, date, time, and any notes.
3
Table confirmed & SMS sent
The reservation follows your rules for pacing and party sizes, and the guest gets a confirmation text they can reply to if plans change.
Median booking under 30 seconds≥85% task success on real callsInstant manager handoff on request
Pricing
Founding pilot for early partners
Our standard pricing includes a one-time onboarding fee and a simple flat monthly rate. For a limited group of early restaurants, we’re waiving the onboarding fee and running a 7-day pilot first.
Standard onboarding: $3,000· waived for first 10 locations
$349/ location / month
7-day free pilot, then month-to-month. We handle setup, scripting, and staff onboarding with you.
- • 24/7 phone coverage with policy-aware bookings
- • SMS confirmations and basic reply-to-change flows
- • Guardrails for pacing, party size, and patio rules
- • Manager handoff for VIPs and edge cases
- • Call volume, bookings, and task-success reporting
After the founding pilot, new restaurants will pay the standard $3,000 onboarding fee. Rolling out across multiple locations? We’ll scope a single onboarding for your group, then apply per-location pricing.
FAQ
Questions restaurant teams actually ask
If you're replacing a person on the phone, the bar is high. Here's how Portai handles the most common concerns.
How accurate is Portai on real guest calls?+
Portai is tuned specifically for restaurant calls and configured with your hours, menu, and policies. During the pilot we review real calls with you and tighten prompts, so routine bookings and FAQs are handled end-to-end and edge cases are escalated.
What happens if Portai doesn’t understand a caller?+
If a guest is unclear, Portai asks a quick follow-up. If it’s still not confident or senses frustration, it can hand the call to a real person or take a detailed message instead of guessing and creating a bad booking.
Will guests know they’re talking to AI?+
Most guests experience Portai as a very consistent host that doesn’t put them on hold. We don’t pretend to be a specific person, and if a guest asks, we’re transparent—but the goal is a smooth, on-brand call, not a robot voice.
Does it work with OpenTable, Resy, or my existing system?+
Yes. Portai is built to sit on top of your existing reservation flow. During onboarding we align how it books, modifies, and cancels in the tools you already use—OpenTable, Resy, SevenRooms, or an in-house book.
Will my team need to change how they work?+
Not much. Your hosts and managers still control the book. Portai follows your pacing, turn times, and party-size rules and takes the repetitive calls off the phone so your team can focus on guests in the building.
How do you think about ROI?+
We look at two things: recovered missed-call revenue and reduced phone time for staff. Even a few saved tables per week plus fewer labor hours spent answering phones often more than cover the monthly fee.
How long does it take to go live?+
Most restaurants are live in 1–2 weeks. We gather your policies, record greetings, connect your reservation system, and start with a short pilot before turning on full 24/7 coverage.
What about languages, accents, and noisy calls?+
Portai is designed for real restaurant conditions: background noise, different speaking styles, and common accents. When audio quality is too poor, it falls back to simple confirmations or a handoff instead of forcing a complex booking.
Still not sure if Portai is a fit?
Send us your current call volume and reservation setup and we'll estimate the labor hours and missed-call revenue Portai can likely recover.